Find Hotel with a Concierge in Terranova

"The Royal was aesthetically beautiful. Breathtaking. The staff that work service there are very friendly and attentive. However here is why my review is so bad: we had paid extra to have the room decorated for our honeymoon. We arrived and it was beautiful, however we discovered too late that there was no hot water. There were a lot of cockroaches, like the furniture was crawling and families of cats fighting eachother outside the casita for your leftover restaurant food that they instruct you to leave covered on the bench outside. My review is a lot longer an detailed; but there’s not enough room to leave it here. They offered a different casita the after the hot water fiasco but the honeymoon night was already spoiled and it was day two. So we decided to stay, then the roaches, they only offered to spray. Didn’t work. No one ever reached out to me like they said they would after our checkout to make it right. No refund credit or anything. Ridiculous for such an expensive resort to be crawling with roaches. I have videos of the roaches too. But Expedia doesn’t allow video posting. "

"El cuarto que me toco deprimente..un motel hubiera estado mejor...no me gusto el area donde esta ubicado..."

"Facilities are in very poor condition. No easy internet. Table light does not work. No TV with local channels. Jacuzzi does not work and out of order. No enough towels in bathroom. Staff very amable, courteous and wanted to help. "

"Quiet, sweeping grounds, secluded (in a great way), with an incredibly friendly and service-first minded staff."

"Everything was great except there was no hot water. Taking cold showers for 2 days was no fun. They said it was because they were at full capacity which seemed like a pretty poor excuse."

"Clean and comfortable love Aguadilla"