Castles in Terre d'Émeraude Communauté

"The hotel was excellent, great rooms, good room service. We had to go early, missed the shuttle and realized that it was available only every 30 min. We took uber. Great stay overall. "

"A day before checkin i received online checkin form and submitted it with my passport details etc. At the checkin personnel named ZAKARIA with no experience kept saying NO RESERVATION EVEN THOUGH me mentioning a day before i submitted online checkin . Then he asked my passport gave it to him on the 3 rd try he finally found it ... I was complaining about his unprofessionalism and called for a supervisor - he said no supervisor and he kept laughing at my face..... NEVER AGAIN at Movenpick Hotel.... They should give hospitality education to their personnel..... Unbelievable...... with this untrained personnel why are they sending online checking forms , spent much more time at the reception because of the unqualifed personnel named Zakaria...So upeset.... Sharing . Mrs Billur Ozsoy"

"Room was small but ok. Odd that checkout and amenities were all in ibis next store, but staff was nice and helpful "

"Room was only partially clean; elevators broke on way out so needed to take luggage down numerous flights of stairs; shampoo, conditioner, and soap were all same products in differently labeled bottles; shower would violently switch to full hot randomly. "

"Good condition. Worth to stay. "

" Very poor room. Dirty and in need of updating. It was all very noisy. Not sure if it was a school trip in but lots of noisy kids around all night"

"Staff were very nice. Apartment was great. And the village around was very sweet to us 😊 "

"Good 👍 "

"Great experience thank you. Much appreciated the free shuttle from and to the airport & spa area was very relaxing."