Thu Thiem Vacations

"The room was not as described and not as confirmed in my receipt. Staff only communicated with WhatsApp. It was expensive for the quality. No one is there to help you in a timely manner. There were cigarette ashes on the windowsill, fingerprints on the tv set. There was no minibar as described. A pool was in the listing and confirmed in a text but there is no access to a pool. It’s all inaccurate and not a hospitable experience. It was stressful and it makes me not trustful of Hotels.com I had...

"In general, it was fine. However, the cutlery was very dirty, so I couldn't use it, and the electric kettle was broken. The bedding or towels didn't smell, but they weren't clean either. If you don't eat and just sleep, you can use the family unit. Communication with the owner in English was good, and the response was fast. Check-in is self-check-in, and there are 24-hour convenience stores and marts around the apartment, so it's very convenient."

"After looking at different bedroom photos i have booked a double bed room. The photos i saw was nice but what the room given was a mini capsule which did not have enough room to open my luggage. You spread your hands you will touch both walls. Receptionist asked more money to change. I didnt have energy to fight with them or to take it up with expedia as i checked in 10 pm"