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"The staff was very friendly. However, the hotel has come into age . Wallpaper was falling off throughout the building, clean sleeping sheets were provided, but the interior was dirty"

"We loved our time at this ryokan. The hosts were wonderful, and so accommodating. The room was huge and very comfortable."

"A great experience. Staff was amazing and made sure our stay was perfect, from the room, meals, onsen and transport. We went with our kids and they said this was their favorite stay during our trip in Japan. Highly recommend."

"This deserves much more than an 8.4 rating. We had one of the best ski stays ever at the Arai and we’ve stayed at Chamonix, Aspen, Jackson Hole, and Big Sky. The hospitality and food was amazing with some of the best service possible. The price was so much more reasonable than any other US destination. Thank you Lotte Arai."

"Beautiful resort in the mountains right next to the ski slopes"

"Room is clean. Stayed for 2 nights and they prepare different dinner menu for us. Find this gesture really nice"

"Fantastic room! Great amenities. Great nearby restaurants. Staff was friendly, welcoming and kind."

"My friend had accidentally lost her backpack on the train just before we had arrived to the hotel for check in. As soon as we arrived at the hotel we asked to borrow their phone to call the lost in found center at the train station. After we explained the situation the hotel staff asked us what train we were on and what the backpack looked like and offered to call the station for us to help locate the backpack. This was a huge relief to us because we were worried about the language barrier over the phone. Not only did the hotel staff locate the backpack for us but they also typed out detailed instructions for us in English of where to go to pick up the backpack and what hours that lost/found center would be open. It was so helpful and we were able to get the backpack back easily! Not only was the staff really kind and professional but the hotel itself was really nice. I enjoyed the traditional style room, wearing a yukata for the first time, and being able to take a hot bath in the onsen. This hotel was my favorite on my Japan trip and I want to go back again! "

"Amazing room and staff! Had the most relaxing stay here and would definitely come back if we are in the area"