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"This is a hotel that's more focused on social media and internet presence than on providing good service. The gym is very nice.The rooms are good and quiet but it can be very challenging to get assistance if there is an issue."

"Friendly staff. Good quality, plentiful & varied breakfast. Excellent location. Walking distance to old town & trams/buses stop outside for elsewhere. Roof bar was fabulous. Down side was no tea/coffee in the room and thin mattress on bed but we still slept well & you can purchase tea/coffee in reception."

"Good location,good breakfast. outside rooms can be noisy due to work in the area"

"A great experience right at the front desk at check in. Rooms were clean and quiet, the breakfast was excellent. Will stay there again."

"Great service from the girls in the front desk"

"Lovely stay. Exceptionally clean and staff couldn't be more helpful. Beautiful rooftop bar and the gym you could access was great. I didn't get to experience everything the hotel had to offer but I'd definitely stay again. The breakfast was 5* and the hotel was in a fantastic location."

"Pros- the location is fantastic - directly across the central station for train and bus. Nordstan Mall is 100m away. Right in the heart of the city. Can't to much better than this. -The breakfast was simply outstanding - especially the overnight oatmeal topped with turkeyish yogurt, their berry compote and sunflower seeds.. YUM! - The beds were very comfortable, slept well. The room itself was in the older section on the hotel, pleasant enough but not very bright - somber atmosphere. Cons - Our bedroom was poorly lite. One of the ceiling bulb was out. No direct lighting at the desk to write in my journal. The air exchange vent in the shower stall made a constant noise like when the toilet tank is filling up with water. - First time ever staying at a hotel where the guests have to pay to use their swimming pool and sauna. I realize that it's like a spa, and one would expect to pay for services like a massage or any other form of treatment...but for the pool? -Lastly, the Expedia site on which I booked this hotel has two entries - one as laundry and dry cleaning services, the other as having a laundry facility which would indicate that washing and drying machines are available for guests, usually at a cost. This was one of the main reasons why I chooses this hotel, except it doesn't. We had already been traveling for a week, so it would have been nice to have our clothes washed when living out of our backpacks, without having to pay an arm and a leg for laundry services."

" Very good location great amenities"

"While all the staff was great from the start, I was particularly impressed by the kindness and welcoming nature of two: 1- Louise, at the reception desk, helped me from the moment I arrived and was patient and empathetic and 2- Rima, the woman working in the Executive Lounge. She was so attentive and thoughtful from day 1! I take with me great memories of this nice hotel."