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Hotel Grand Toya

3.0 star property
Travelers find rejuvenation at Hotel Grand Toya where they can soak in the indoor mineral hot spring or relax with coffee while enjoying scenic views

Choose dates to view prices

Located near Toyako Hot Spring and Lake Toya, Hotel Grand Toya is a perfect retreat. Enjoy the indoor mineral hot spring (onsen), book a massage, or visit the on-site cafe. Amenities include high-speed WiFi, luggage storage, and RV parking.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Housekeeping
The current price is AED 247
AED 305 total
25 May - 26 May

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Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
This property's rollawayextra bed fee is charged for children ages 2-6

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 1100.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 100.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: JPY 1100.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Is Hotel Grand Toya pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel Grand Toya?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Hotel Grand Toya on 25 May 2026 start from AED 247, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Grand Toya?

Check-in start time: 2 PM; Check-in end time: 6:30 PM. After-hours check-in is not available.

What time is check-out at Hotel Grand Toya?

Check-out is at 10 AM.

Where is Hotel Grand Toya located?

Situated near a boardwalk/promenade, this hotel is within 1 mi (2 km) of Toyako Onsen and Lake Toya. Toyako Hot Spring and Usuzanfunka Memorial Park are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

7.6

Cleanliness

8.2

Location

8.0

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 42 out of 172 reviews
Rating 8 - Good. 69 out of 172 reviews
Rating 6 - Okay. 43 out of 172 reviews
Rating 4 - Poor. 14 out of 172 reviews
Rating 2 - Terrible. 4 out of 172 reviews

Reviews

Verified

4/10 Poor

Supanan

Liked: Room comfort

Very old hotel

Very old hotel but the location is excellent The lake view from the room is incredible
Stayed 1 night in Apr 2025
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view for fireworks. Delicious dinner. Quick checkin.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Yuko

Liked: Cleanliness, staff & service, property conditions & facilities
The view of Lake Touya was superb. We had a small room for 3 but I didn’t mind. We had somewhat overcast days so the mountains in the lake was a bit blurr but it made the scenery more mythical.
Stayed 1 night in Aug 2024
Verified

8/10 Good

THERESA L H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

Mixed feeling when read reviews, turn out is a good stay, adequate room size, dinner & breakfast are Japanese sets, not bad ! Can view fireworks from room window, take bath in onsen at level one, toilet in the room. Staffs are friendly.
Room for 3 pax
Room for 3 pax
Dinner
Breakfast
Stayed 1 night in Aug 2024
Verified

8/10 Good

THERESA L H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

Mixed feeling when read reviews, turn out is a good stay, adequate room size, dinner & breakfast are Japanese sets, not bad ! Can view fireworks from room window, take bath in onsen at level one, toilet in the room. Staffs are friendly.
Room for 3 pax
Dinner
Breakfast
Fireworks
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Isabel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel needs to be renovated, the onsen is very old and dark. The room is very basic but the view is great. We could see the fireworks from our bedroom window. The staff were very nice. It’s conveniently located near the bus station. I would splurge to stay at a better hotel that has an onsen that is inviting and that has better accommodations. Feels like an hotel from the 80s!
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Hanae

Liked: Staff & service, amenities, property conditions & facilities
The location of this property directly in the lakefront was amazing and offered a beautiful view of the lake from the room. The facility is rather dated overall, but the room was clean and stocked with everything we needed for the stay. The parking lot was convenient and free. Another convenience was the hotel's location in front of the tour boat departure point. The only area of disappointment was that the building was very loud, and by 6am or so, we could hear all the activity around the building quite loudly, such as doors being opened and slammed shut. Perhaps this was because our room was in front of the pantry room (which I guessed was the kitchen?). Other than that, this was a good stay and a good value for the price.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Futoshi

Liked: Cleanliness
Very beautiful place and quiet comfort, and amazing fireworks. it become my favorite!
Stayed 1 night in Jun 2025
Verified

8/10 Good

Yen Ping

Liked: Cleanliness, staff & service, room comfort
Hotel was a bit dated but was clean. Room was big enough for three. But do note that there is no shower in the room so we had to use the public bathroom on level 1. View of lake from the room was amazing.
Stayed 2 nights in May 2023
Verified

8/10 Good

Yun Seong

Liked: Cleanliness, staff & service
This is an older hotel, and it has its charm. Japanesd style rooms and also common bath area at the basement. Staff were very helpful, one even parked my car, and have English explanation especially for the protocol to use the public bath. Right by the lakeside, and we have a room with great view of lake and mountain. Did not eat there as it was an over nighter for us. Good place to experience onsen, Japanese style room, reminding me of ryokans.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

HONG

Liked: Cleanliness, staff & service, amenities
餐點很好吃 飯店位置也很好，距離湖面超級近
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

ShengYu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很理想的渡假勝地

這個飯店是一個很經濟的溫泉旅館，跟附近的旅館比起來，他的價格非常的令人滿意。
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Verified traveler

湖の前

湖の前で眺望が良いです。古いホテルてすが特に不満はないてす。ブラス料金で部屋食にしてくれました。
Stayed 1 night in Jun 2025
Verified

8/10 Good

Chi Fung

Liked: Cleanliness, staff & service
舊式一泊二食 比起自助餐吸引 但要接受舊的設施裝潢
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

鄰近洞爺湖的飯店

鄰近洞爺湖溫泉駅、與洞爺湖，窗戶打開就可以看到洞爺湖。這是一家有點歷史的飯店，處處可以看到歲月的痕跡，傳統的塌塌米房與一泊二食的餐廳均有著昭和時代的感覺，甚至服務人員也是上了年紀，有股特別的親切感。溫泉水有滑膩感，泡起來很舒服。
Stayed 1 night in Jan 2025
Verified

8/10 Good

Yuk Kit

Liked: Staff & service, property conditions & facilities
寧靜舒服
Stayed 1 night in Dec 2024
Verified

6/10 Okay

TAKAKO

Liked: Staff & service
施設の古さは否めませんが、部屋から洞爺湖が見えて、ロケーションは良いです。 お風呂にはドライヤーが２つしかなくて、混む時間帯は不便です。 値段相応でした。
Stayed 1 night in Dec 2024
Verified

8/10 Good

Shao Chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
雖然是老飯店，但地理位置很棒，前面巴士總站，後面汽艇出發站，在房間就可以看見洞爺湖的煙火，飯店溫泉也不錯，和式的房間我喜歡
Stayed 3 nights in Oct 2024
Verified

6/10 Okay

Akio

まあまあ、良かったです。
Stayed 1 night in Sep 2024
Verified

6/10 Okay

kouki

Liked: Property conditions & facilities
Disliked: Cleanliness
従業員さん全てが感じ良くて安心できました
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉が良かった、便利で、良いどころです
Stayed 1 night in Jul 2024
Verified

6/10 Okay

HIROYOSHI

Liked: Staff & service
Disliked: Cleanliness, amenities
古いが便利よい
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Tomie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
久しぶりの家族との旅行でした お食事も心がこもってて温泉も丁度良い湯加減で心から樂しむ事ができ良き思い出となりましたありがとうございました
Stayed 1 night in May 2024
Verified

10/10 Excellent

ヒロキ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ゆっくりできた
Stayed 1 night in Feb 2024
Verified

8/10 Good

Hiroya

Liked: Cleanliness, staff & service, amenities
景色が素晴らしく、花火も堪能しました
Stayed 1 night in Aug 2023