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"Local bus shuttle available to connect with the Ryoken , very warm attentive welcoming from the staff on arrival and during our stay ! Lovely traditional room and dinner / breakfast. No over crowding in the onsen , all amenities available for a comfortable stay."

"This property is a 5/5 for sure, this was a highlight of my trip. Spend a little extra and get the premium suite with the private bath. The staff are all amazing, they are super professional and always helpful. The hotel Onsen is amazing too, its baths + sauna were so relaxing. The danger about staying here is you never want to leave the hotel. "

"The Ryokan is on the main street of Kinosaki -onsen, with great view and easy access to all the public bathhouses. The customer services were really good. They also provide good dinner and breakfast there. And I appreciated that they allowed me to store my luggages even after checkout."

"Excellent service a"

"We had a nice stay in one of the deluxe Japanese rooms. It was a treat for us and we felt well taken care of. We chose the half board option and the food and service felt special. The accommodation is just off the main strip but still very close. We really enjoyed our 2 nights. I would have liked to choose between an upper floor or lower floor as I pictured having a garden attached to our open air bath (I am probably being unrealistic so this is on me!), but it was still very lovely!"

"The staff was very kind and accommodating, the traditional style room was beautiful next to the mountains and very comfortable."

"I was welcomed so warmly. I was escorted to my room was wonderful, clean, comfortable and they made me a pot of team an explained were everything was to be found. Kaki was so warm and helpful. She answered all my questions so well and really made the experience extra. So its a 10/10 and because of Kaki its a 11/10!"

"Unfortunately there was only green tea and no coffee in the rooms, however, the chef sells coffee during breakfast for 100 yen which was nice to have. "

"Cute property with wonderful staff. I can't say enough about the hospitality that we enjoyed here. The staff is incredibly thoughtful and helpful. The property has fun decorations and a great view from the eating area on second floor. The food is plentiful! I have a very bad reaction to chemical MSG which is a flavor enhancer used in many Japanese foods. The staff was very helpful in helping me avoid this. Previous to arriving, based on the communication over email I was not sure if I would be able to eat at the hotel, but once we were there it was very clear how they were able to help with my dietary restriction and the food was great. I also forgot a pair of shoes in the lobby and they had it sent to Tokyo. Really great service. "