"no bellman and minimal services"

"Best hotel I've stayed at this season in terms of cleanliness, amenities (good pool, great M-Club), comfortable rooms. Pain in the butt to get luggage to the rooms however, there were no carts available or anyone interested in helping. The staff at the front desk were not very polished and did not seem to have a desire to help customers beyond basics of checking in. They didn't want to give me more than one extra blanket per bed. I sleep cold and their blankets are very thin. Not sure how anyone...