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"Very friendly staff. Hotel was clean. Easy to get around town using Grab"

"Breakfast was very good. However, if you are staying longer than 3 days, the selection gets old. I suggest getting breakfast at different places. The staff are very welcoming and helpful. Your check in starts with the manager, Henry, who made sure to make sure our stay not just with their hotel, but n Hanoi, very pleasant."

"The hotel was very well located. The staff, especially Ms Anna were very helpful. Even provided me an early check in. All the old quarter sights were within walking distance. "

"This hotel is awesome ! One of the best ! Decoration is lovely, rooms are very nice, location is perfect, breakfast, so good... And the best point is the staff who is very pleasant and attentive. Everybody is very nice and has many attentions ! Actually, it is the first time we see a so kind staff, that’s amazing !!! Hanoi Royal Palace Hotel made our stay in Hanoi awesome !!! Go to this hotel if you want to live this unique experience ! It should be the best hotel in Hanoï ! "

"Amazing experience staying at the Champton, checked in early, staff were so friendly and welcoming. Room was perfect for my needs, services offered are 2nd to none. Roof top pool, sky bar, room service and gym/spa on premises. My 2night stay was over all too quickly, but i will be returning in 4 days for another 4 nights here."

"Absolutely amazing stay in La Nueva, really well places for walks to Old Quarter but for the service… wow, blown away. Super accommodating from start to finish, we are also celebrating my dad’s birthday which we didn’t tell the staff and they surprised my dad with a cake and greeting. Spa was exceptional and as the last thing. Our flight was at 7am in the morning and they organised transport and takeaway breakfast for us. What an amazing experience and can not recommend this place enough. When we come back best believe we’re coming back to La Nueva. Thank you!! "

"Well trained"

"Clean room, comfortable bed, great location , excellent customer service (the best I have experienced), I have no complaints. Would definitely recommend."

"Why they ask for a deposit and at checkout we have to wait 5 minutes or more for checking room?."