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"Great location. Very much self service bht it was all easy to do. Rooms are small but fine for a few days - there's no storage space but there is space to hang a few items"

"Excellent position and views from the hotel, we also spotted Northern lights just from the hotel dock. The food breakfast and dinner (a la carte) was brilliant, fresh and tasty. The overall public place and the bar was clean and organized. The room was spacious and enough for a proper holiday. Unfortunately the heating system was not working, and that was "

"Lobby is nice , room was clean , soap smelled good "

"Very helpful staff. Location good for most events. "

"Friendly, helpful staff, nothing too much trouble. Lovely room overlooking harbour, armchairs in room to sit and look out. Bed very comfortable, room was warm, not too hot. Food - excellent, lots of choice at breakfast, evening meal very good. Was advised at check in that rooms not cleaned everyday, this suited us as didn’t need/want this, if we needed anything we asked and this was addressed straight away. Highly recommend this hotel, would definitely book again."

"All fine. "

"I gave 4 stars because everyone was really nice, but the property itself is a little deceiving. (Not deceptive, I am not trying to indicate malice.) But for American travelers in particular, it's worth noting that this is really a campground. When you pull in the property, there are RVs situated & plugged in & the lodges themselves are in need of a little updating. The main building is convenient & the staff there could NOT have been more helpful. Everyone super nice. Our travel plans got a little hung up & they were great working with me on late check in & making sure we got situated. But the lodge was a little smaller than expected & a little outdated. In the end, the stay ended up being fine - we opted for 2br with bunkbeds - and everyone had sleeping space. (Family of 4.) But it is definitely more cramped than the pictures indicate, so just beware the space is tight & the bathroom was really small, even by European standards. Our shower was in need of a little update & we did run out of hot water one day. My main "complaint," if I had one, is that it's sort of billed as a place where you can get exposed to a little nature. Now, it does back up to a beautiful mountain. We enjoyed that. But the property is basically in a mixed use area, not exactly rural. So there is tons of light & high occupancy, meaning you really need to get away from that area to have any sort of views. Overall, we enjoyed our stay. Other folks there very nice, too, & convenient for tours etc."

"Very disappointing that the hot tub was broken and had not been used for weeks. There was no attempt to fix it. When we arrived the main light in our room didn’t work and the kettle was also broken. However the location of the Hotel was perfect. Very central, with lovely views of the harbour. The breakfast, afternoon tea and evening meals were great and included in the price."

"Beautiful hotel, great amenities and polite staff. A shame that sauna was not included in the cost and very disappointed to see whale meat on the menu."