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"Clean room. "

"Private hot spring and wonderful food "

"Unique and beautiful hotel with very attentive staff and excellent restaurant attached as well. Would highly recommend- a highlight of our trip "

"The hotel is clean, but the staff left me hanging, they turned the heater on, which was nice, but no way to override that for your room. When I called the staff for cooler temperature setting, they told me no option is available. I sweat through the entire night and could t sleep. The front desk was nice enough, the manager Hussain instead of helping said I was the only one to conplain instead of helping me. I guess you get what you pay for at this place, but his attitude was not helpful. The hotel front desk team was friendly."

"The staff here was very inflexible. Too many rules that aren’t communicated ahead of time. We expected to be able to have dinner at the hotel and were told they couldn’t accommodate us. Do not plan to arrive before 3pm as your room won’t be ready and you can not use any of the facilities. We were forced to wander the little town in the pouring rain. It was a lot to get out to this resort for one day. We would skip it next time and go straight to Kyoto "

"Location was great for exploring Gora. Approx halfway between gora station and open air museum. 5min walk. Breakfast was pretty good, mostly eastern - only a few western options. Dinner was really great for included meal. Mostly eastern options. Recommend using cable car to get up hill and then walk down the hill again. Only issues were the room was warm and couldnt lower air con below 22 and beds were very hard."

"loved the place, so much history & really does everything to preserve that. We had he forest wing corner room, which was great. Superb breakfast. Wished we’d stayed longer. "

"Had emergency leave 2 days early. So checked out after day 2/4 and staff seemed excited. 0 refund and double booked our room to someone else we are guessing "

"Location: perfect for ropeway and pirate ship cruise. 2 min walk away. Rooms: amazing lake view Staff: went above and beyond for every little request Hotel: gorgeous lobby, foot bath outside lobby overlooking the lake. Easy to book private onsens which were impeccably kept and really nice for a family gathering Food: the staff went above and beyond, helping fix a very quick vegetarian dinner for the vegetarians in my family. The spread was amazing and huge. Same for breakfast. Rooms: very clean and very comfortable. Highly recommended stay - wish we stayed longer here!"