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"Breakfast was great Hugh is a wonderful concierge he is calm and profeesional takes time to listen to listen to your needs and takes appropriare measures to facilitate requests Tyson with his upbeat enthusiastic attitude is also quick to look for ways to enhance your stay Friendly and fun to be around I have to mention Tunat la terressa what spot on service and humbling attitude such a great service super knowledge of the dishes and wines Hats off to whomever manages these kind staff members"

"Great hotel, great staff, great location. "

"WONDEFUL Breakfast!! Terrific, friendly and helpful staff. I would never go to a different hotel in Hanoi. The location is central to old town; yet quiet and an easy walk to everywhere. "

"We loved hospitality and kindness of every one in the hotel, Lilly at front desk was super helpful with all advice we needed. She helped us to reserve amazing transportation in high end SUV with private driver as well. Food and service in restaurant is 5 star ! Delicious breakfast, Hotel is very clean and in great location. "

"Although there was some noise on from the 10th floor due to some construction in the dining area above our room, it didnt matter so much as it was during the day. The pool is a bit small and only two chairs next to the pool. The Sky Bar was bit of a let down, we only seen it open once in the 10 nights of our stay. but there are so many drinking places within a few minutes walk so wasnt a problem. The Hotel is on a busy main road but there was no noise from it in the room. The location was excellent all major tourist attractions are only a short walk away. The hotel staff were very friendly and always had a smile. When were next in Hanoi i will definatly choose this hotel again"

"Very friendly staff. Hotel was clean. Easy to get around town using Grab"

"Wonderful hotel. Clean, quiet, spa and dining were great too"

"Breakfast was very good. However, if you are staying longer than 3 days, the selection gets old. I suggest getting breakfast at different places. The staff are very welcoming and helpful. Your check in starts with the manager, Henry, who made sure to make sure our stay not just with their hotel, but n Hanoi, very pleasant."

"The hotel was very well located. The staff, especially Ms Anna were very helpful. Even provided me an early check in. All the old quarter sights were within walking distance. "