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"Excellent hotel, I especially want to give a"

"great spot to stay in Coolangatta. free parking. close to everything. we had a 1 bedroom apartment which was good, but needs updating. "

"The staff were very friendly, and the location and pool was great. However, the soundproofing was terrible, and I could hear the noise from a party next door all night, which made it very uncomfortable"

"I had a great time. Everyone helped during the comfortable stay."

"Good location and foyer Room looks tired. Bathroom needs attention "

"We had a wonderful view in our 2 bedroom ocean view room but were a little let down by some of the upkeep of the room. Showers had some mould, some surfaces needed repainting and the roof in the lounge was sagging above the windows. We also kept finding long black hair on the floor. It was good having a vacuum but this was also a little dirty. The rollaway offered was very uncomfortable so we didn’t use it. Springs were missing making it sag and the mattress was stained. The spa was also not hot enough for my liking. We only used it once. The location of the property was amazing. The lobby, reception and pool areas all very clean and tidy. The gym was great too. It was great to have parking available and we were offered a day to park when we had to check out early which was nice. We were disappointed to learn that for the virtual golf that you needed your own golf clubs and that you had to book the movie room taking your own dvd. This was not mentioned on the website and were part of the reason we chose Artique having 3 teenage boys travelling with us. "

"On arrival expecting a quick check in after completing the online check in prior to arrival, there was only one staff member working at the desk assisting another guest. Their check in took a considerable amount of time and despite at least 3 different staff walking past and disappearing into the back office, not one person acknowledged me or offered to assist. We had housekeeping knocking on our door despite having the do not disturb sign up, she had mixed our room up with a guest who had checked out. We attempted to have breakfast at the restaurant but despite many unoccupied tables, they all had dirty dishes that had not been cleared. Attention to detail needed. "

"Spacious clean room. All staff were friendly. Perfect location for the casino and the beach! Would definitely stay again. "

"Right in the heart of broadbeach with easy access to the beach and everything else. Just perfect"