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Hotel Palapa Palace

3.0 star property
Hotel in Tuxtla Gutierrez with a 24-hour business center and a 24-hour front desk

Choose dates to view prices

Hotel Palapa Palace blends modern convenience with tropical charm. Guests relax by the outdoor pool with sun loungers and umbrellas or wander through the garden. The 24-hour business center and free in-room WiFi ensure travelers stay connected throughout their visit.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Room service
  • Pet friendly
  • Breakfast available
  • Parking included
  • Housekeeping
The current price is AED 152
AED 180 total
includes taxes & fees
15 Nov - 16 Nov

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Comfort Room

Comfort Room | Premium bedding, in-room safe, desk, blackout drapes

Comfort Room

8.4 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Refrigerator
Plasma TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Free bottled water
Cable channels
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout drapes

Double Room, 2 Double Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Refrigerator
Plasma TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Free bottled water
Cable channels
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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23 Nov - 24 Nov
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About the neighborhood

Map
Boulevard Belisario Dominguez No. 4389, Fraccionamiento La Gloria, Tuxtla Gutierrez, CHIS, 29054

What's nearby

  • Plaza Ambar - 3 min walk - 0.3 km
  • Plaza Crystal Shopping Mall - 8 min drive - 3.3 km
  • Cana Hueca Park - 10 min drive - 4.0 km
  • Marimba Park - 15 min drive - 6.2 km
  • Tuxtla Guitierrez Central Square - 19 min drive - 7.6 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 60 min drive

Restaurants

  • ‪El guajiro - ‬3 min walk
  • ‪Caldos de gallina don pepe - ‬7 min walk
  • ‪Pop Salads - ‬7 min walk
  • ‪Domino's Pizza - ‬6 min walk
  • ‪Café San Carlos - ‬4 min walk

About this property

Hotel Palapa Palace

Property highlights
Consider a stay at Hotel Palapa Palace and take advantage of a terrace, a garden, and a 24-hour business center. Free in-room WiFi and a restaurant are available to all guests.
You'll also enjoy perks such as:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Free self parking
  • Cooked-to-order breakfast (surcharge), an area shuttle, and free newspapers
  • Tour/ticket assistance, an elevator, and a 24-hour front desk
Room features
All 82 rooms have comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Plasma TVs with cable channels
  • Refrigerators, daily housekeeping, and desks

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  • Pool
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  • Parking included
  • Free WiFi
8.4 out of 10, Very Good, 507 reviews
The price is AED 151
AED 180 total
includes taxes & fees
21 Nov - 22 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to noon on weekdays and 8:00 AM to noon on weekends; MXN 130 to 250 for adults and MXN 130 to 250 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 18 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 130 to 250 for adults, and MXN 130 to 250 for children
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Pool access available from 8:00 AM to 9:00 PM

Property is also known as

Hotel Palapa Palace
Hotel Palapa Palace Tuxtla Gutierrez
Palapa Palace
Palapa Palace Tuxtla Gutierrez
Palapa Palace Tuxtla Gutierrez, Mexico - Chiapas
Hotel Palapa Palace Hotel
Hotel Palapa Palace Tuxtla Gutierrez
Hotel Palapa Palace Hotel Tuxtla Gutierrez

Frequently asked questions

Does Hotel Palapa Palace have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

Is Hotel Palapa Palace pet-friendly?

Yes, Hotel Palapa Palace allows dogs (limit 1 total) with a maximum weight of up to 18 lbs per pet. There's a deposit of MXN 500 per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Palapa Palace?

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Palapa Palace?

Check-out is at 1 PM. Late check-out is available for a fee (subject to availability).

Where is Hotel Palapa Palace located?

Situated in Tuxtla Gutierrez, this hotel is 0.2 mi (0.3 km) from Plaza Ambar and within 3 mi (5 km) of Foro Chiapas and Plaza Crystal Shopping Mall. Chiapas Fairgrounds and Joyyo Mayu Park are also within 3 mi (5 km).

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Reviews

Hotel Palapa Palace Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Location

8.4

Staff & service

9.0

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 118 out of 206 reviews
Rating 8 - Good. 46 out of 206 reviews
Rating 6 - Okay. 20 out of 206 reviews
Rating 4 - Poor. 10 out of 206 reviews
Rating 2 - Terrible. 12 out of 206 reviews

Reviews

10/10 Excellent

Cristhian

Liked: Amenities
Nice place
Stayed 1 night in Mar 2025

10/10 Excellent

Yoshua

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2025

4/10 Poor

Franciscus

Disliked: Property conditions & facilities
The beds are terrible. The safebox is not working after they changed the batteries the box was not opening with my passports and cash in it. The restaurant was refushing orders 45 minutes before the official closing time. I am a reguliere guest in this Hotel but are choked to see how fast it is going down
Stayed 3 nights in Mar 2024

6/10 Okay

Alejandra Aguirre

Liked: Cleanliness, staff & service, property conditions & facilities
El wifi no funciona bien y la red tampoco
Stayed 1 night in Oct 2025

10/10 Excellent

Bibiana Cruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien.
Stayed 3 nights in Sep 2025

8/10 Good

CANDELARIA

Disliked: Cleanliness, staff & service
Que bueno que permiten nascotas
Stayed 1 night in Aug 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opciones de habitaciones
Stayed 1 night in Aug 2025

10/10 Excellent

Geraldine Ivette

Liked: Staff & service, amenities
Había muchos mosquitos en la habitación, lo bueno que hay un Aurrera cerca para comprar insecticida!! El.perwonal muy atento !! El restaurante excelente atención y comida
Stayed 5 nights in Jul 2025

10/10 Excellent

José Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2025

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go there!

Unfortunally I was only able to stay 1 day, with my wife, but have no complaints about it. When we come back to that area, we wil most surtainally look into it. Had many things we didn't have time to discover.
Stayed 1 night in Jul 2025

10/10 Excellent

Maria de Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar, muy tranquilo y seguro para vacacionar.
Stayed 7 nights in Jun 2025

10/10 Excellent

Gertrudis

Liked: Cleanliness, amenities, property conditions & facilities
Es cómodo, accesible, el trato cordial
Stayed 1 night in Jun 2025

8/10 Good

Deneb

Liked: Staff & service, property conditions & facilities, room comfort
El servicio es muy bueno, el personal súper amable, el único inconveniente que tuvimos, fue que sentíamos que el cuerpo nos picaba con la cama como que los colchones están muy viejos
Stayed 1 night in Jun 2025

8/10 Good

Reyna Esperanza

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó volvería a ir
Stayed 1 night in May 2025

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar tranquilo, tiene cerca varias tiendas
Stayed 1 night in May 2025

10/10 Excellent

Jose manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

De lo mejor

Excelente
Stayed 1 night in Apr 2025

8/10 Good

Miguel Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio, limpias y cómodas habitaciones
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien
Stayed 1 night in Feb 2025

10/10 Excellent

Miguel Ángel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se facil acceso y buena ubicación
Stayed 1 night in Feb 2025

10/10 Excellent

monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 4 nights in Jan 2025

10/10 Excellent

Uziel Levi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación, recepción fue muy amable ya que tuve un problema con el banco emisor de mi tarjeta pero se solucionó gracias por la amabilidad y espera
Stayed 1 night in Nov 2024

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar es genial, el ambiente rico muy fresco y limpio la pasamos increíblemente súper.
Stayed 2 nights in Dec 2024

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Lo que no me gusto, que no respetaron mi reservacion
Stayed 1 night in Dec 2024

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación que nos toco estaba limpia, pero en general se ve percudida, había ruido de un motor girando toda la noche y no era del clima, se escucha el ruido de la calle y de los huespedes que circulan en el hotel, en la mesa donde se supone te sientas a trabajar no cuenta con contactos eléctricos, en general la atención con el personal fue buena, solo me hospede una noche
Stayed 1 night in Nov 2024

6/10 Okay

Paola Beatriz

Disliked: Staff & service
La atención del personal es mala. El baño es muy pequeño
Stayed 2 nights in Nov 2024