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"Everything was nice and. Clean "

"Recomendable una excelente experiencia "

"Efficiency cleanliness and orderly,a very good experience, will be back."

"The room was very clean and the staff were courteous and helpful. The hotel itself is a colonial gem. The location can’t be beat. "

"G"

"Love staying with you guys "

"The room was not like the pictures. The hotel advertises renovated rooms, but I was given an old room with stained carpets that were loose and moved when you walked on them, along with very outdated furniture. During my stay, around 2:00 AM the mini-split A/C started making a strange noise and suddenly began throwing ice onto the bed and carpet. I notified the hotel, but no one came to fix it and I was not offered another room. At checkout, the staff had no idea about the issue, which made me feel like management does not communicate or care about guests’ concerns."

"Great location, very friendly staff layout of rooms are a little different "

"Unfortunately, our experience did not meet expectations. The staff was very unresponsive—after ordering room service, it never arrived. When booking a pontoon ride, we were initially quoted one price, but on the day of the excursion we were asked to pay more, which led us to cancel altogether. Mayra at the front desk was particularly dismissive and unhelpful when we raised concerns. While the hotel itself is nice, the food was overpriced and lacked authentic Mexican flavor. We stayed in the Four Islands room, which had a terrible, pungent sewer smell that made the stay uncomfortable. Overall, the property has potential, but the service and maintenance issues significantly impacted our experience."