4/10 سيّئ
Gemma
مسافر برفقة العائلة
19 سبتمبر 2025
عناصر لم تنل الإعجاب: النظافة
The first room we were given had mould, a bad smell, and dirty carpets, though staff did move us quickly to a better room.
Breakfast service was consistently slow — on some days we were ignored and had to chase staff to take our order. Food was often cold, and we overheard other guests also complaining.
Housekeeping was inconsistent. Towels weren’t always replaced, the toilet and bathroom weren’t cleaned, and rooms weren’t hoovered during the stay. For the £25 per night dog charge, we expected more than a single towel and blanket with no daily refresh.
There were also maintenance issues (broken bathroom doors, stained furniture, missing remote cover), and only two disabled parking spaces which were always full.
On the positive side, the spa treatments were excellent — especially Scarlett, who was lovely — and we appreciated being offered an accessible room, which many hotels don’t provide.
Sadly, the overall experience didn’t meet expectations, and I wouldn’t recommend this hotel based on our stay.
Gemma
أقام 5 ليالٍ في شهر سبتمبر عام 2025
