Umm al Quwain Vacations from AED2,415

General communal areas spotless. Outside areas lovely. Helpful, kind staff. Management needs some training: Room was disappointing. We were told we had a “golf” view as we had booked room only. The view was of scrub land between the golf club and hotel. This was not made clear on the Expedia site. We asked for a sea view and told no, despite also being told the hotel had very low occupancy (due I expect to Ramadam) Your site clearly states: kitchen utensils, crockery, cutlery, and also a mini bar. It took three requests to finally get two plates and bowls. No tea towel or sponge - why have a kitchen available? Also there was only one bedside lamp (with frayed wire) We asked for another lamp but never received it. (At this point we gave up asking) Also the shower and bathroom area was not very clean - it needed completely cleaning and scrubbing to bring up to standard. A cleaner came at our request to clean around the shower door. We asked for extra towels (for hair) - first of all none, then 4 after repeated requests. Then they took them all away again! Expedia itself is at fault with regards to the amenities available as you are advertising facilities that are not there. It is doubtful if we would return, despite it being a very convenient hotel as our son lives a few minutes away in the Al Hamra district which was our main reason for booking it.

The receptionist (I forgot his name :'( ) and Karlo offered us exceptional service. They arranged the room and complimented us in celebrating our wedding anniversary with their complimentary cake and allowed us to check out late at a very short notice. We enjoyed immensely our stay and made our occassion memorable.

The hotel is wonderful

This is a great hotel for families due to the facilities. The staff were simply incredible. It was our first holiday with our baby (one year old) and they all went out of their way to make her and us feel welcome. Special thanks to: Bel, Chablita, Trang and Chef in dining - they all deserve promotions! Aramay in reception was really helpful and welcoming too. Thank you to Abdou at the beach and Jos and KC at the pool, as well as the two gentlemen with the falcons for always being helpful.