Find all hotels by Independent in Union City, MI

"The lady up front was really helpful and nice."

"Ok Rooms were very clean."

"The room smelled like wet dog. And there was a cockroach that crawled out of the electrical outlet."

"Update you food"

"Did not visit. "

"Y"

"Computers were right next to the breakfast eating tables. If someone was trying to conduct any business or any sense of privacy, it would be available to anyone to see the screens. Additionally, there was a kids wrestling team there and they were playing games on the computer. Parking and hotel location were nice and convenient access to the casino where we were going to see a comedy show. The breakfast was adequate, but the attendant was not keeping up with restocking. At one point midway through the breakfast hours there was no regular coffee in either of the two pump dispensers, both empty. They ran out of regular milk in the cartons and I had to ask for some and he brought out a gallon. Napkin dispenser was empty. Hot entrées were not buried over two days. There were two kids cereals, and not a third choice as most hotels will have a raisin bran or similar healthier choice. There were several choices of fresh muffins, which were goodand also some packaged pastry."

"I had an issue with my reservation when I arrived, but Denis at the front desk was extremely helpful and professional. He took the time to fix the problem and made sure everything was taken care of. Because of him, my stay turned out great. I really appreciate his help and the excellent customer service. Thank you, Denis!"

"This is an older, worn down property. It seemed clean, but the outdated and well-used condition of the rooms and common spaces made this hotel fall short of what we typically experience at Best Western properties. Additionally, the front desk staff member announced my room number aloud with several other people standing in line behind me. This made me feel unsafe in my room as this is a major no-no in the industry to protect travelers. "