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"Clean rooms, beautiful new build with a fantastic family spa area!! Truly wonderful!! Kids were given a Christmas present which was a lovely touch. And we arrived very late on the first day, i knew it may be the case so i phoned in advance and they had prepared some food for us on the side, which was really great. A star missing because of unfriendly staff who were always fighting amongst eachother infront of guests and were unfortunately very impolite. It would be lovely to label the food in the buffet - we were often left smelling it to find out what it what, or asking staff that kept disappearing and getting annoyed that were asking. And some basics that are expected in this caliber hotel - tea options (we were given 2 on our first night and they were never topped up, usually one is offered a selection that are often replenished), to drink a cup of tea we always had to go downstairs. So couldn’t enjoy a quiet morning/evening tea on the balcony. Slipper in the room - felt a bit cheeky make us pay for them, nespresso machine - is also the standard these days in good hotels. Questions and queries were often met with an eye roll and a reply suggestive that I have no idea what I’m talking about and this is the standard in such hotels. Such as asking about a late check out (check out is 10.30am and if you want to stay longer, you have to pay 29€ or 79€ per person). It’s these small aspects that make a stay feel comfortable and unfortunately "

"Enjoyed our stay! The staff were very accommodating and the thermal pool has the best view in Gastein. Our room was in the historic portion of the hotel. When we opened the windows for cool mountain air, we could also hear the waterfall. Very relaxing! "

"Room and bathroom size"

"From check-in to checkout Sarah and Melike were great, always helpful and with a smile."

"Wow, this hotel is something. The breakfast buffet and dinner service is incredible, as were all of the kids activities. Our 9 year old had a blast on the slides and in the kids/teens rooms. The outdoor pools are quite something. We hope to be able to come back during ski season to enjoy the ski in/out options!"

"Everything was amazing "

"Clean room and very friendly and helpful staff"

"Big apartment well equipment clean. Nice pool& spa & gym. We stayed 4 night 3 families had a wonderful time Recommend very highly "

"I really enjoyed my short stay at Hotel Gratz. The sauna was fantastic and really helped me recover after doing an ultramarathon (which is why I traveled to the area). I also appreciated the hotel offering me early breakfast on the day of my race so I could get some food in advance. Note that the rooms (at least the one I stayed in) don't have kettles so you can't make your own coffee/tea. Breakfast does usually have a bit of a late start time (8:00) so something to consider if you're an early riser and like a morning beverage. "