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"Never again!"

"This was my 2nd time to stay at this hotel. On both occasions I stayed for 6 nights. The rooms I had were lovely - large, clean and comfortable. Most staff I encountered were extremely friendly and efficient. I appreciated being greeted when returning each evening. I intended to give a 5 star review but I changed my mind after my interaction with the receptionist on the last morning. I had gone out for a walk and got delayed when taking a phone call. When I returned I requested an additional 15 mins (this was at 10.40pm) to shower and leave the room. The receptionist was on call, clearly with another staff member and I had to wait 4-5 minutes to talk to her. She said she could only give me 5 minutes extra in the room. The cleaning supervisor knocked my door at 11.03am. I ended up in reception with wet hair, putting on my jewellery and fixing my last few items. It was extremely disappointing that I couldn’t be given this small amount of time. I had had no housekeeping for the 6 days as I am a tidy person and there were sufficient towels and supplies in the room. Therefore I think I am quite a low maintenance guest. The receptionist did credit me the $4 I owed for a croissant when I raised my frustration but this didn’t placate me. I lived in Studio City for many years and will return regularly to visit friends - however I am not sure now I will stay here again. "

"I don’t eat breakfast"

"Breakfast was fine very crean rooms "

"This was the perfect place to stay for a spring break trip with my son! We loved the movies by the pool at night and the free trolley to and from Universal! "

"Good location, grocery and liquor close by, 15 minute uber to Universal Studios. Room had fridge, TV, and great AC. Lots of parking available. Cons would be small rooms, no seating in room other than on bed, and no extra towels. Also only had 3 pillows on the bed which I found odd. Overall would stay again, and I appreciate the last minute accommodation."

"Plenty of parking space"

"Basic rooms but very loud being next to the freeway so sleep wasn’t great"

"Hotel was very Humid and rooms smelled funny. Watched some very weird activity there as well. "