"The hotel has some good qualities, but my experience was mixed. The property has positive aspects, but unfortunately, some front desk staff were not professional or welcoming.
I had a visitor come to the lobby, and the way they were treated felt very rude and aggressive. Instead of speaking politely, the staff questioned them in a way that felt uncomfortable, almost like they were being accused of something. The interaction was not respectful and gave a very bad impression.
A hotel should make guests and their visitors feel welcome, and that was not my experience here. I hope management addresses the customer service issues at the front desk and improves how staff communicate with guests."
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