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"I want to give a shout out to the Fairmont Empress and the staff and specifically Mark . I accidentally booked a non redundable trip for 1 night for the wrong night. Mark and the staff worked with Expedia to resolve the issue and allow my friend and I to atay at the hotel as intended within our budget for our West Coast bucket list trip. It really made our trip that Mark and the Fairmont Staff csme through and resolved the issue even though theybwere under no obligation to do so as i made the booking mistake. "

"I had a wonderful stay at the hotel. The atmosphere was incredibly calm and tranquil. The room was spotless, and everything was just right. The garden was also a lovely place to relax and spend time."

"Staff was lovely, beautiful area, clean modernized room. The toilet was an experience lol"

"Nice clean hotel. Walking distance to Nanaimo Harbour. Wi-Fi was fast."

"It was a nice quiet hotel. Loved the king suite, very spacious. Feels like home away from home "

"Staff was friendly and kind!"

"I stayed at one of the cottages and I loved it! Very cozy space, lovely decorations, great size rooms and well equipped kitchen. The only comment I have to improve the space would be to have some kind of blinds on the lateral / side windows since at night you can see to the inside of the other cottages if the lights are on."

"Very nice place, great staff. Rooms were nice, roomy, and quiet. Very happy with our stay. Not in the heart of everything but a short drive will get you to the harbour and marinas."

"Excellent location. Very nice rooms and beautiful hotel"