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"Excellent Resort and property .... Wonderful pool and attentive and friendly staff"

"Beautiful hotel in the mountains. The rooms are perfect and the staff really makes your stay super comfortable - alert, friendly, and knowledgeable. At check in, Harshita was so attentive that she told us to go straight to afternoon tea and complete check in later so we dont miss it. The staff riding us back and forth in buggies always greeted us with a smile. At the resturant ive had some of the most delicious food of my life. Chef Aarif is OUTSTANDING! Sous chef Kunal came to meet us both nights we dined there and even ensured a special veg biryani for us on the second night. We got late to dinner around closing time, but still our friendly servers Rustam and Rajnish, welcomed us with so much warmth, telling us they were waiting for us. They served us peacefully, checked in on us and just provided a most memorable stay. Thank you to everyone at this hotel!!"

"The culinary experience at Elephant Passage was a highlight - both the breakfast and the a la carte menu were excellent, and the restaurant staff were much friendlier than those at the front desk. Unfortunately, the rest of the stay was a major disappointment. The road leading to the resort is horrific and desperately needs resurfacing. Upon entering my room, I was met with a pungent smell of stale sweat and stagnant water. When I reported this, I was told housekeeping would spray air freshener "immediately." After 30 minutes and a follow-up call, I was told "2-3 minutes." When I tried to explain the smell was making me feel unwell, the female receptionist was extremely rude, said "sorry sir," and hung up on me. When they finally did spray the room 10 minutes later, it did nothing to mask the underlying odor. Hygiene standards were also lacking: there were no hand towels, and the conditioner and moisturizer bottles were half-used by a previous guest. No proactive cleaning was done; instead, I received a call asking if I "wanted" the room cleaned. I will not be staying here again."

"Amazing place"

"while the place looks quite OK, the accessibility to town without own transport is a challenge, the rooms are pretty normal for any Indian from a traditional village probably aimed at tourist from outside India. There is a high tea on site every day the staff are enthusiastic to meet you on the first day but if they see you again the next day they don't even approach to meet you, the oil in the food did definitely cause some problem to my stomach .pretty normal hotel but with big price tag"

"Great stay, staff were so attentive and kind. Loved our time at the Valle, will definitely comeback!"

"Beautiful hotel in a stunning setting with friendly management and staff"

"I had a wonderful experience at this hotel from start to finish. The check-in process was smooth and the staff was extremely welcoming and professional. The room was spotless, spacious, and very comfortable. The bed was cozy, and everything from the linens to the bathroom amenities felt high quality. The location was perfect — close to restaurants and shops, yet still quiet and relaxing at night. Housekeeping did a great job, and I appreciated the attention to detail throughout the property. Overall, it was a stress-free and enjoyable stay. I would definitely come back and recommend this hotel to anyone looking for comfort, cleanliness, and excellent service. "

"Fabulous staff members, Azad and Sharma just to name a few. Incredible ambience. Every staff members contributed to make our stay memorable."