6/10 Okay
Liang
Traveled with family and small children
9 Apr, 2023
Liked: Cleanliness, amenities, property conditions & facilities
The property itself is nice and spacious. However, the communication with the hotel staff was really bad. We got to Venice around 11 pm. The hotel manager (Marco) gave us the wrong code to the entrance and didn't tell us the apartment number either. He simply told us that the keys would be on the door. After almost 20 hours trip from US, we were exhausted and kids were completely melt-down after finding out that we could not get to the property using the code they gave us previously. We called the hotel and no one answered the phone either. Luckily, a group of nice French ladies and gentlemen who stayed at the same property let us in and actually helped us find the apartment keys (actually under the door mat!). Without them, we could have slept on the street! My recommendation is that if you choose to stay there, please make sure to get the right code to enter the property.