This property has AMAZING views and is not too far from downtown Victoria in a nice neighborhood.
That being said, we were disappointed in some aspects of this rental which we feel would be important for prospective renters to know.
There are bug guts smashed all over the ceiling that don’t appear to have ever been cleaned up. A requirement of the facility was to wash the towels upon leaving. The home didn’t provide laundry detergent so we had to go out of our way to purchase detergent so as to avoid a cleaning fine. We left with the towels in the laundry as instructed, but were contacted about an additional fee that would be charged for staining them. We didn’t stain them, but us having placed them in the laundry before leaving meant that we didn’t see what they looked like after the wash. The towels were visibly worn when we had arrived at the rental and had faintly dark streaks on them.
Furthermore, we were also informed that there would be an extra cleaning fee. Initially, we were told this was due to heavy staining on the bedding and the replacement of the aforementioned towel. When we disputed this and asked for photos, suddenly they acknowledged that the bedding was in fact not stained and the cleaning fee for the bedding turned into a cleaning fee for the towel (which they also asked for us to pay a replacement fee for). These fees were in addition to an already $200 cleaning charge we had to pay for the rental itself.
Alone, each of these things would not have impacted our enjoyment of the stay. The 270 degree view of the water made up for any small complaints, but it does seem that this property management company wants you to both clean the property, charge you for cleaning the property you were required to clean yourself, and then still will scam you for “incidentals” you can’t refute after you’ve left.
