Search Cottages in Villa del Carbón

"Best hotel in area"

"Stayed at Novotel for a 3 day business trip, main reason was location (close to Banamex Expo Center). Room was good, didnt like the fact that my room didnt have a good.view and was kind of dark. Basic amenities, great breakfast and good service."

"El lugar increíble las instalaciones en condiciones y el desayuno muy rico"

"Cuarto limpio, algunas partes del hotel se ven descuidadas pero la habitación bien, limpia, y cama cómoda firme pero no dura "

"Everything was good, but the AC did not work Due to the temperatures outside, they were very moderate no AC needed after 3 PM. Got a little warm inside the hotel room."

"Facilities were adequate and the bar/restaurant was fully equipped. "

"Very pleasant and helpful staff, clean rooms, comfortable beds."

"Amazing. Everyone, everything."

"We checked out of this hotel in less than an hour. The rooms are even smaller than shown online but the major issue was the lack of cleanliness of the room. The bathroom was filthy and need some serious renovations. The towels in the bathroom were dingy and way past their prime. The bed was past its better days as we could feel the springs when we sat down. The positive points I will share about this hotel is the customer service, the person at the front seat was courteous and profesional. When we called to ask if we could cancel our stay she asked what out concerns were and offered to change our room, when we let her know that we would not be comfortable in this type of hotel she agreed to refund our payment. We received the refund within five days. "