Search Chalets in Vincent

"The floors in the bathroom and room were not clean. It looked like it was mopped with a dirty mop, or dirty water. Entry A, needs to be cleaned and could use a power washing. "

"At check in we were asked if 1st floor was okay. We declined due to the parking lot abutting the patio with direct access to sliding door to room. Opted for 2nd floor which may of been a mistake because of the location of the room which was a long journey for 2 seniors!! Upon arrival we noticed that there was no microwave. We are on restricted diets and bring our food from home to reheat. Called the front desk and said we didn't have a microwave in the room. He replied that you only get a microwave if you book a Suite. I "tried to explain that on the web site they were "Family Friendly" and mentioned microwaves as an amenity...? I let it pass because I did pack some items that that didnt need reheating. Went to our balcony and there were no chairs! Unfortunately called front desk to ask for 2 chairs. He said they are eliminating chairs on patios/balconies because they are commiting to a true non smoking hotel. Too many people are smoking on balconies/patios. He said..."They smoke everything from cigarettes to marijuana, and anything else in a pipe!! And added it stinks! Instantly I was glad I wasn't on 1st floor due to access. My husband and I drove the parking lot and there were MANY patios/balconies with chairs! I am still trying to figure out why he would think that a chair would make a difference. If your gonna smoke your gonna do it sitting or standin??"

"Rooms are very clean and staff is extremely friendly and helpful."

"Staff are very rude I asked for towels they did not bring them also the day of check out we placed th do not disturb sign on the door but we were waken by house keeping which did not show up our first day there even when called but on the day we were leaving we were interrupted twice once at 8:45 second at 10:00 we were being rushed off the property.. "

"Didn’t visit bar or breakfast "

"It had nice amenities ( like Ruth’s Chris Restaurant and valet parking) but cleanliness was sub par ( floors were dirty, elevator inside panels chipped and stained, MOLD in shower). The staff was friendly and helpful."

"Floor in room was extremely sticky, bed quilts were dirty, and the room smelled like smoke. The pool was closed for a loud, private event and no breakfast was being served the next day. Gentleman at the front desk was on his phone the entire time I was trying to get checked in."

"the staff was amazing & the room was very well cleaned. had a great experience here & will definitely be back!"

"Nice"