We stayed at this listing in mid July of 2021. On our first night, we noticed that there was only AC in the master bedroom. This was a major inconvenience, as we had 8 guests staying in multiple rooms. In addition, we noticed a locked room that was advertised as included/usable in the initial advertisement for this property. We had two adult male guests sleeping on a pullout couch downstairs because this room was not open/available. We also noticed from the beginning of our stay that the plumbing system in the downstairs bathroom wasn’t up to par, as it continuously would be backed up upon flushing. The pool area was beautiful, however, the pool temp was set definitely at 90 degrees and we were unable to change it - not ideal for southern VA temps.
Perhaps the worst part of this stay was when my daughter in law came running outside telling us that the kitchen sink was overflowing with sewage - this included toilet paper and sewage overflowing onto all areas of the kitchen (cabinets, utensils, glassware, etc). We came to find out that every time someone took a shower upstairs and flushed the upstairs toilet, the plumbing system somehow backed up into the kitchen sink. We had notified the property manager immediately about this, but he failed to respond to us for almost a day and a half after multiple calls and texts. After about a day and a half, he arrived and fixed the downstairs sink on our last night of vacation. This took about 2 hours to fully clean and sanitize the kitchen area. Food and soiled clothes had to be thrown away.
When we came home from our vacation, I had contacted the property manager, asking for at least half of a refund due to our losses of food, clothes, and overall inconvenience. The manager only gave a $255 refund on this. After this, we contacted him again because this just wasn’t good enough for us based on all of the inconveniences we suffered. We were very disappointed with the lack of communication as well as the seeming lack of concern, especially with sewage coming out into areas where people eat.
