"The staff was very accommodating. We had a small issue with our room. I called and they moved us to a nicer room. The next day, the front desk sent me a fruit and cheese plate. The indoor patio restaurant and the indoor roof top pool were hits with our family. We will definitely use the Omni next time we are in Richmond and will look for this chain in our travels."

"My stay was fine until I wanted to check out. I wanted to get some ice in my tumblers so I went to the ice machine on my floor but it wasn’t working. I called the front desk and they said they would send some ice to my room. But after waiting 15 minutes I gave up and left."