"The host made the check in easy and was responsive to all our questions and issues. The apartment, facilities and utensils were spotless and in great condition. For a stay in Chelmsford, the location is an easy walk or drive to any and all destinations."

"An outstanding property, I couldn’t fault this place. Very clean and has everything you need for a relaxing stay. The host was very professional at check in. Very secure for parking. I will definitely stay here again if visiting the area. Shops only 5 minutes walk. A true home from home feel from start to finish"

"Upon arriving at the property, I called the host asking for details on how to access the property. He claimed to have not been able to contact me as Expedia/Hotels.com didn't provide contact details - odd how every other hotel sends me multiple messages. He then asked for ID,something I've never been asked for in any previous check-in. I'd already paid to stay and wasn't hugely impressed by the host's attitude. I did say this was a bit of a shambles which seriously triggered him into shouting...