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"The property is by a river. I really enjoyed that. The front desk host was very friendly. The room was quite clean and comfortable. "

"The Mercure was so pleasant and the staff exceptional. They went out of their way to help us feel welcome and comfortable!"

"great hotel, we enjoy the view onto the garden, always requesting a top floor room. Good underground car park too. Fine dining outside with view of the garden"

"Lovely hotel with great views. The restaurant and bar was a bit underwhelming as was access to Trier."

"When we were there (June 2025) reception opened at 1600 and was off-site. You had to phone a number to get a key safe code to obtain your room key. When phoning, you hear a recorded message in German. Sadly, we could not understand the message so had to rely on the restaurant staff (who were on site) to help us connect to reception. German speakers would have no problem but non-Germans may have a problem. Another issue we had is that the hotel states it has an EV charging point - it does not! However, there is an ultra fast charger about 500m away next to Aldi. So, if you're hoping to charge overnight whilst sleeping, it's not possible. Once we obtained access all was well. The staff were great, the room was clean and the bathroom was spotless. There is a very good restaurant within the hotel building and the food is excellent. In the morning, breakfast offerings include continental and cooked. Again, excellent quality. All in all, we found this to be a very nice hotel with very helpful staff (once we'd battled the language barrier to actually get in!)"

"Comfortable and a relatively easy walk from the train station. Convenient to the tram and by car also. Great breakfast. Friendly staff. Very nice rooms- only minor complaint was the use of very scented soap and shampoo. All in all very nice hotel."

"This is a beautiful hotel right in the heart of the lovely city of Trier. The room was immaculate, spacious and comfortable. The staff were very helpful, and I even received a complimentary bottle of sparkling wine simply because it was my birthday, during my stay. I have stayed in few finer hotels."

"Nice hotel close to centre"

"Excellent location for edge of the old town Convenient underground parking Nice reception "