"We booked a suite, and when we checked in, we were not told that it was out of service. No notice was given until we checked in. The manager left for the evening that
night and he didn’t bother to come back and solve the problem. He made two receptionist try to take care of it and they were clueless.
They said they would refund the room for us because we were not able to get the room that we reserved but then they backed out and did not give us a refund
Expedia was not helpful either. They...
"We had a very disappointing experience at the Hilton Garden Inn in Sudbury. We were in town for my grandfather's funeral, travelling with our two young daughters, both under the age of five. After a long drive, we arrived at the hotel around 11:00 p.m., exhausted and ready to get the kids to bed.
When we checked in, we were told that the only room they had available had a broken air conditioner. This was during a major heat wave, with temperatures around 40°C. There was no way we could safely...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.