2/10
We arrived at Burning Shore for our prebooked - prepaid accomodation over Xmas holidays - only to find it closed and without any notice on the door. When we phoned we were told the hotel was closed for renovations- and that they had not received our booking or payment ( clearly confirmed in hotels.com) - and no rooms were available in an adjacent/ presumably affiliated hotel ( 2 days before Xmas) . Hotels.com sorted this out with Burning Shore and arranged the refund promptly . It was not hotels.com's fault - Burning Shore had not advised us or hotels.com of the unavailability of their hotel. We would NOT recommend Burning shore EVER. Happy with hotels.com for their prompt reply but we were still well out of pocket trying to find alternative accomodation over Xmas in Swakopmund.
bethwyn
Stayed 3 nights in Dec 2018