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"Very friendly staff. We checked in late in the afternoon. They took us through a shortcut to the ropeway station because they knew that it was about to close. We would have missed it if it were for their proactive help. Overall, we are very happy with the service, the condition of the property, the breakfast, etc. The only thing that could use improvement is their towels They were threadbare. That said, they were very clean."

"Breakfast buffet was amazing"

"The stuffs are friendly and helpful. The hotel is close to downtown, and many attractions. But its rooms definitely need more improvement. "

"Check-in process was quick. Darren at front desk is friendly and very helpful who helped us enrollment of the hotel program, gave the suggestions of nearby gourmet and attractions. The vibe of the hotel is relaxing. Decoration and furniture are delicate. Room is clean, comfortable and in between luxury and practical. We got an ocean-view room. I particularly enjoyed sitting on the window seat to enjoy the view of the city and the ocean. Worth to mention is that the hotel offers a sparkling water machine (it also comes with selection of cold and ambient ) on the hall way instead of bottled water which is eco-friendly. We love the idea and enjoy the sparkling water so much. We used the gym, the hot spring, and the sauna area which are well-maintained. All in all, we had a great time while staying with this hotel. Especially Darren who treats us like friends telling the story behind the designs . Thanks to Darren Huang making a big plus to our wonderful time in Hualien. "

"實在是相當棒的住宿體驗，價格實惠但房間空間極大、旅館設施完整、服務親和力也不賴，肯定來花蓮玩還會再選擇美崙來住，讚一個。"

"Absolutely wonderful. Comfy as!!! Great food!!! Great staff!! "

"Fantastic hotel. Clean with great service. Upgraded us to a bigger room and it was a big WOW!!"

"Great stay, beautiful view. "

"Amazing stay at Promiseland."