Search Vacation Homes in Welch

"Absolutely beautiful! Our suite was huge and beautiful! Staff was friendly and superbly efficient. Location could not have been better for our stay. We will definitely be back! "

"Clean basic hotel. "

"The staff was absolutely amazing! Friendly, helpful and courteous. The pool was clean, hit tub was warm, not really hot. The room for the most part was clean. The overall hotel, room, hallways, stairs need to be thoroughly vacuumed. The elevator was very dirty. I know they are doing some painting and maybe the new GM ( which was very very nice to talk to) will have it cleaned up. "

"The stay was fine. However I went back and forth about charges being made to my card. For a week! I definitely felt there was something not right about it. The manager repeatedly told me i was refunded. And hadnt been. Then took more money out. It was ridiculous! The rooms are.ok. Tempature control, refrigerator and microwave! Definitely could be cleaner, breakfast was good. The attendant was friendly and on top of things! As well as the rest of the staff were very kind and patient. Just not the manager!"

"Clean room, nice lobby area. Parking is a little tight but they do have a couple of areas so it worked out. Staff is excellent. I forgot my book in my room, I called and they were quick to locate it after I had checked out. Very nice place to stay. "

"I have reached out to Treasure Island twice re this issue. My daughter is visibly physically disabled and in a wheelchair. We went to the Lagoon w her adapted swim float modified for her needs. After about 30 mins of swimming w her in the Lazy River, and me having my hands around her at all times, we were approached by 2 staff members asking for us to use their tube for my daughters safety. I let them know her tube is safe for her, they stood looking at us w the tube they wanted her to use and said again it's for her safety. I have never had anything like this happen before.It is not easy getting our daughter in and out of a tube and water. So my husband said yes, we'll try it. We unstrapped our daughter from her tube and put her into TIs tube, she slid out, there was no way to strap her in and I couldn't support her body because it sat higher out of the water in a large tube. My husband tried putting her in again and she stiffened up her back and was obviously very uncomfortable. So we felt we were not able to use her floating device so we felt we had to end our family swimming time. I have reached out to Treasure Island by filling out their survey and also sent an email explaining what happened while at the Lagoon to them with no explanation of why this happened. This was the first activity we did after checking into our rooms, so it definately upset the entire family and mood for the rest of our stay. Was a very disappointing stay "

"Run down and dated"

"We stayed in the big suite. Everything was wonderful, except I wished the hotel had an elevator. So if you plan to stay here and have difficulty with stairs, you should ask for a first floor room. "

"This property needs TLC. Outdoor area had quite a lot of trash. The room had furniture with holes, loose tile work in the bathroom, and stains on the ceiling. There was something smeared on the wall behind our door. Not the quality we’ve come to expect from the Holiday Inn Brand."