Find Family Hotels in Wells

"Clean room, spacious, good bed and linens, walk in shower. On site parking a plus though spaces tight owing to pillars and preponderance of large cars. Breakfast very basic and not particularly appetising. Too few staff and minimal effort to welcome and explain available choices. Check out day rushed owing to a planned power outage."

"Check in staff were friendly. Room seemed dated but that’s fine for the price, however there were issues. White stains on the brown cushions, shower head couldn’t be adjusted so was firing horizontally, and it was very hot and didn’t reduce in temperature when you turned the dial down, even all the way down. Hair dryer was unable to do hot air, only very slow cold air, TV was too outdated for the apps to work. Bed was fairly comfortable for the price, but noting special and the AC did work (eventually, after saying it was set to centrally controlled.) Parking is covered in the neighbouring shopping centre car park. Didn’t try the breakfast as seemed a tad expensive (£16). Not bad for the price, but these things would prevent me from returning unfortunately."

"Excellent stay here. Friendly staff, including the bar man. Ideal location for the city centre. Breakfast was delicious and such a choice. Highly recommend. "

"Fine for a pre flight stop over"

"We booked two rooms for one night last week. We were lucky enough to be upgraded and our specific needs for one person who is somewhat claustrophobic were taken seriously and several rooms options offered as available for them. The man at the desk on arrival, Hasan, was really helpful and understanding as was the lady on the desk the next morning and we had spoken to her by phone before we arrived too and received great service. There were areas which will soon need a bit of renovation but nothing of any concern. The rooms were lovely and clean, amenities great (coffee machine , Crabtree and Evelyn toiletries) and breakfast was spot on - hot food very well cooked and refreshed all the time. Car park underneath the hotel was convenient too. So big thank you from us."

"Property is a little tired and could do with some decorating. Careful when purchasing drinks from the bar as some bar staff will charge for service ( I’d understand more if they bought the drink to me in the lounge), only noticed when the same round of drinks were different prices. It’s a nice place in a good location, taxi into Bath is around £10. Staff are friendly enough."

"Lovely hotel. Perfect location next to the river and weir, where there are otters and geese (plus lots of other wildlife). 30 mins scenic walk to centre of Bath, 10 minutes on the bus and nice "old school" pub at the end of the river walk from the hotel. Will DEFINITELY stay there again!!"

"Good sized room (classic double) although bathroom will be too much on the cosy side for some. Friendly staff, hotel was very clean everywhere and the breakfast was good and bar area was nice. Only issue we had was the paper thin walls between rooms. We were watching tv at a reasonable volume around 10.30pm and had the room next door banging on the wall. We thought they were being a bit unreasonable but as we went to sleep, realised we could hear the person in the other adjacent room snoring as if he were in ours. Might only be a certain number of rooms like this, but we were in Room 128 if you’re reading this, hotel manager!"

"Beautiful hotel. Lovely breakfast. Restaurant staff were fabulous. Reception staff seemed a little bit hassled & were generally a tad abrupt with guests on check out. Concierge very helpful. £40 parking is quite steep bearing in mind it isn’t particularly secure. The spa is lovely, but hotel guests are limited on when they can use it without paying £70 a head extra - this wasn’t clear prior to arrival. Times are 7-9pm & 8-10am. We had a dinner reservation in town at 7.30pm & needed to leave early for commitments at home. This meant we had a very limited time to enjoy one of the draws of the hotel. Gym is open 24 hours and is well equipped. Treadmills - one was out of order & the second of three was running slowly when we tried to use it. Overall a great stay, but I would expect that for the price paid and the rating of the hotel. The niggles wouldn’t put me off staying again, but they might make me look elsewhere first. "