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"My room did not have hot water, water didn’t drain."

"The room was very clean, the casino was very nice and well maintained. The biggest issue were the elevators to get to your room. The line was at the elevator all the way down. The wait was ridiculous. The same issue with the garage elevators. Also the escalators going up were always out & you had to take the stairs or find another entrance to get a working escalator. Other than that, everything else was good. Check in and check out was pretty easy too."

"Horrible service "

"When we checked in the agent at the desk told us he was putting us in the north tower, which was the newest tower. There was really nothing new about it besides the fact that it was under renovations in the lobby. The downside was it was the furthest from everything. There is a lot of construction going on, which I understand in the off-season. Restaurants seemed to be somewhat understaffed, though sugar factory crew did do a nice job of keeping things moving. The toilet in our room was clogged and I called the front desk for maintenance. They were upstairs to deal with it in about 15 minutes, which I thought was great. We come down around this time every year and generally stay at Hard Rock. Overall, it was another nice trip because even the things I just mentioned weren’t any type of major negative that impacted our stay. I’m sure we will definitely stay there again next year when we go down for the weekend."

"Clean "

"Everything was amazing"

"Unfortunately the breakfast was not available until ater 12 noon we had to eat outside of hotel."

"The junior suite was beautiful! With a good view. staff was very nice, and accommodating! "

"Staff was courteous and the room was better than the pictures photographs. I liked the room a lot. Spacious, modern and clean."