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"Great location, great service. Best hotel I’ve stayed at in York. "

"Breakfast was delicious.. very good variety of everything except fried eggs. !!! .. waitresses working very hard but so pleasant as are all your staff.. thank you"

"We stayed for 3 nights- all the hotel staff were extremely friendly & helpful. All were happy to greet you with a smile. Breakfast was amazing- fantastic selection of food and drinks available. We also chose the hotel as it had parking & was close to the centre of York. Negatives- the room was a little basic. It would have been nice to have had a wider range of toiletries. Also more coat hangers please! Next time we visit York, we will be staying here. "

"Great location and bar staff. That’s all. The shower fell apart. Tiny shower! The room wasn’t clean and the drains kicked out a constant egg smell in our room. The cleaners did half a job most days - we had stains up the walls, no shower gel topped up for four days, dirty mugs not changed for two days and got into bed one night to find a hangar and a pile of rubbish they’d collected and left on the bed. Disappointing for a Hilton and not worth the money. "

"Breakfast was very good. Afternoon lounge was lovely too"

"Chose the laurent perriier suite. Was truly outstanding "

"Tip top"

"The room was clean, overlooked a lovely garden. The pool and spa were excellent. The food was good. The staff were well trained and knowledgeable especially the restaurant staff who knew all about different dietary requirements and were able to give clear information. "

"Informed main desk that the room was stale and bathroom sink smelt of drains - not sure anything was done. On last day, our room wasn’t cleaned and had to get fresh towels - prompt response. The drinks machines in breakfast area are not good. Multiple selection of drinks contaminates other drinks. Tea tasted of chocolate! Never used again. Breakfast selection good, but our daughter (coeliac) had little choice and avoided food Staff helpful and very good, but noticed some stress from demand by other people (when serving at the bar was not quick enough)"