Cottages in West End

"Stairs were tough. Power went out very dark. People were very nice"

"This was a wonderful stay, at a really beautiful location. We had an ocean/bay view in pirate's pension & it was a fabulous room, like a mini suite complete with sink, microwave, mini fridge, coffee maker, couch & coffee table, dining table, & patio balcony, with table & chairs, even had a washer & dryer. Despite what listing said it definitely has towels, both room & pool towels. Room was clean. View is awesome. There is a lot of walking/stairs in this resort & even though it is not far, it is not easy to walk into town on those very steep mountain roads, especially in the heat. They do have golf carts that can drive you around the resort only but not to the bottom of the entrance. There is no free airport shuttle. Taxis are generally $12-15/pp & you are charger per person, each way. There is no Uber or Lyft. Car rental is VERY expensive (we were told $1400 for a jeep wrangler for 5 days) & it's often hard to find parking. I recommend taxis, but get the # of your driver & use the same one the whole time, they're very accommodating. You will likely have to share a taxi with others. Hotel amenities were simple but pretty great, a nice pool & hot tub, pool bar closed at 4p & then the open air on site restaurant is open til late & overlooks the pool & harbor also. There are some activities on certain nights like bingo or karaoke. You can (self guided)tour Blackbeard's historic castle for $5, which was pretty cool to see the 360* view at the top. Overall great & would return! "

"Room was clean, staff were friendly. Overall good stay! The only thing I can say on the downside is that breakfast provided could have been a better selection especially for vegan individuals. "

"My room was ocean view. It was a beautiful sight to see abd hear the ocean during my visit ."

"Great staff"

"Don't plan on getting access to your room right away! We arrived 3 hrs. early and asked to check our bags as the room was not yet ready. We returned at check in time and still had to wait an additional 1.5 hrs. for check in. The room itself was fine. The bar on site did not opened until 5:30 pm and the restaurant was less than desirable in atmosphere, quality of food and more. the best thing about this Hotel is that it is walking distance from the Charolotte Amilie Ferry. If you're taking an early ferry and don't mind walking to town it may work for you. "

"Staff was friendly and responsive. Our room was beautiful and well equipped and cleaned daily. The beach was lovely and the cove provided protection against the winds other beaches were facing. The waters were clear, and we saw a lot of sea life just outside our door with goggles! Parking was easy and close to our door."

"We had a terrible stay at the Westin on St. John. Unfortunately, this luxury hotel gave away our room even after I had called to confirm that we would be one day late due to airplane issues and we understood that we may have to pay for that night. When we arrived on St. John and went to the desk, we were told that we had been a no-show and they gave away our room. Luckily there was one studio left, but we had paid for a two bedroom. We never received the difference in the price of the room. On top of that there were erroneous holds placed on my credit card for very large amounts. The desk staff didn't know why those holds were being placed and could not tell me when they would be removed. By the end of our trip, I had several K worth of charges placed on my credit card. We checked in twice a day to ask about them and try to clear it up. The manager always seemed to be busy and did not respond to all of our calls. By the final day, we were able to talk to the manager, who still was unable to tell us why these charges were being placed on our account, but did write us a letter stating that we were not responsible for those charges. Unfortunately, that was my travel credit card and it caused issues for the rest of our trip because I had less to spend. We were given a small resort credit for the inconvenience. This was unacceptable but at that point we just needed to be done with them. Awful experience and they lost out on a potential client for time share. "

"It's ok. Convenient location, nice sized rooms. Be able to walk and climb many stairs to get to your room. Only 1 good option that is meh, staff is unresponsive, slow, and will just lie to make you go away and not deal with you on anything - even trivial things like getting a cab in the morning."