"Average hotel needs updates. Front desk was pleasant, not award-winning service (except for one agent who provide excellent customer service to resolve room issue). It's impossible to speak with a live person at the front desk on phone (even in the hotel I had to walk downstairs to get customer service). The hotel is very well located and it was quiet on a busy street. It's midtown with Fox Theatre directly across the street, businesses, restaurants, convenience store, coffee shop, METRO and very walkable. Everything is close by. The area feels safe, but it does have city life (although it's the south, i.e. like most cities there are some unhoused people in the area). Specifically some small points about the hotel it could use some updates (for the price point), furniture, working ice machines, and minor repairs like door handles. Again, it a real bummer not to be able to talk with someone IN THE HOTEL via telephone before (and/or after arrival). My 3-day leisure visit was fine 3 out 5. I would stay here again for the LOCATION (they do have restaurant and coffee shop - both over priced). Nothing is complimentary. Enjoy the stay. peace."
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