"I originally thought my quilt had mildew stains, so i left a comment. The next day, Brian (a manager) came to my room personally with brand new quilts in the packaging, and explained that when the feathers in the quilt wear down, they give the appearance of stains by clumping up. These were supposed to have been removed from service, but fell through the cracks. He apologized promptly for my stress, and Ellie from housekeeping changed the whole bed. Having been in management most of my working...

"We had a good experience "

"Relaxing"

"Clean and quick"

"Busy hotel butclean"