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"Front staff varied - from excellent to just lip-service. We were upgraded - con! It meant we had a room on the third floor with no lift and a range of stairs in all directions. A mish-mach of furniture - not quite classy or executive as claimed :-) The water pressure was very low and the temperature low as well. We reported it but nothing was done to rectify nor were we even approached to clarify. My husband ordered a sandwich for dinner - yes a sandwich and he knew what he was ordering but was still taken back when it arrived - literally a sandwich I would make for my child’s school lunch. 2 pieces of white bread with a slice of salami, some cheese and mayonnaise. Really for a restaurant???"

"Grand building, but seems slightly dated and tired. The room was clean enough but had outdated furniture, TV etc. The WiFi was too slow and unstable to be usable, which coupled with the lack of phone signal was quite annoying. Breakfast was chaotic and not up to the standard we would've expected. Lots of guests waited for a long time for coffees, teas etc which didn't arrive. Most of the buffet was empty at middle of service. The spa was quite nice and had a decent pool and sauna. Overall not 5* quality. "

"Breakfast included was good."

"This is probably the most welcoming "

"Breakfast was great. No need for AC."

"Everything was great, clean, comfortable and very helpful staff "

"Supper and breakfast were very good. Room was clean, comfortable and well appointed. Staff were great. Parking was easy to access and felt safe"

"Lovely room and bed was very comfortable. My only criticism is that there is no shower door which made the floor in the bathroom wet which can lead to slipping. I think maybe a mat would be helpful as I had to use a towel to soak it up "

"This feels like a country spa hotel, but is within the beautiful City of Bath. It's an amazing place for a lovely relaxing break. I didn't try the smart dining room, but the casual bar and restaurant was perfect and the food was good. Loved the art and this really feels like a family run hotel. Room was gorgeous and I had lovely views across the beautifully kept gardens, which were lovely to explore. There was a Wedding reception in the gardens whilst I was there, and couldn't have been a more picturesque venue. Would definitely recommend for someone who wants a relaxing, quiet break with access to a historic city. I will go back."