"From the moment we arrived the hotel and it's staff surpassed our expectations. Jerry, the wonderful Dorman, went out of his way to assist us with everything Bath - he's a goldmine of local info. The team behind the bar are oustanding and warm and friendly. We also used the spa and the treatments were fabulous. By the time we got home today we were already planning our return. We cannot recommend this hotel too highly. It is also ideally located with everything in the town centre reachable on foot."