"The hotel itself is clean, and most of the staff are friendly . However, the staff at check-in were unfriendly. They were busy chatting with each other, didn’t answer guests’ questions, and didn’t even make eye contact. It left a very unpleasant first impression."

"This was our first experience staying at The Heathman Hotel. It is stunning inside and we had a Wonderful experience. I would definitely recommend this hotel to others. We would definitely stay there again."