"We arrived and checked into our room and left for the afternoon/evening. We arrived back at our room about 10:30pm ready for a good night's rest. Didn't happen! First of all the bed was very hard, like sleeping on a board. The pillows were like straw covered with a pillowcase, very hard as well. After laying down and having the TV on low the people above us were either playing basketball or had a bunch of children that ran across the floor (our ceiling) for the next two hours. I called the front desk and she said she would call that room. The noise did not stop so at 11:45pm I called the front desk again for the same reason. She said she would go up there. She called my room back and let me know she didn't hear anything. I was extremely frustrated because we could clearly hear them. Somehow, we fell asleep sometime after midnight but were awakened again around 2am with people coming down the hall to their rooms laughing and talking as if there were no other people in the hotel. The next morning, we noticed there were 2 conditioners and 1 lotion, No shampoo. We had to go to the front desk to ask for some. We went to breakfast and sadly, the same lady that checks you in was also the one making the breakfast. She was doing her best but not sure how that should even be allowed as she needed to wipe tables, mix the waffle batter and cook the other items and check people in. It was simply too much for one person to take care of! Sadly, we will never stay here again."