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"Wonderfully dog friendly hotel. Made us welcome from arrival, lovely staff, food and relaxing environment. Hotel has been well maintained and decorated yet retained many original features. The bed was super comfy! "

"Lovely room in Annex part of the hotel . Reception staff very friendly ,welcoming and helpful "

"Great friendly girl on check-in. we arrived early and she let us check in. great location for everything. 2 mins from station. Hotel is old but was clean. would definitely use this hotel again. "

"Perfect location for all the bars , hotel spotless and very helpful "

"The front desk staff - Donna - was very caring and friendly. You don’t get this special service even in a 5 star hotel."

"Great value and perfectly acceptable "

"Helpful, friendly, efficient staff Room clean and well equipped with toiletries Good choice at breakfast "

"Good"

"Our first time at lakes and what a lovely hotel and great staff what work there , I Cannot remember the name of the therapist from the spa who gave me a facial & massage she was the tonic I needed thank you.we couldn’t fault the hotel from start to finish thank you all , and the chef on barbecue how impressive "