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"Lovely hotel would definitely stay again, Clean room Breakfast lovely As you would expect for star ratings "

"Room clean but carpet stained and dusty in corners, no soap container so soap was sliding all over the bathroom top so had to keep it on a towel to soak up the water"

"We recently stayed at The Beacon Hotel, Cardiff. As a 3-star hotel, it’s fairly basic and not the most modern or spotless, but it was adequate for a short stay. The location is convenient for getting around Cardiff, and the room had the essentials we needed. Breakfast was enjoyable, with a decent selection to start the day. A special thank you to Fatima, who looked after us really well during breakfast. She was friendly, attentive, and made us feel very welcome. Her service was definitely the highlight of our stay. Overall, a simple stay made better by great customer service."

"Check in was easy and the reception staff said let them know if I needed anything. I wanted green teabags and asked for them over 2 days about 4 times. Eventually, Georgia, the reception supervisor, put them in the room herself, so I had them for my last evening…… I’d asked for a walk-in shower but the water was lukewarm, and, although they said it had been fixed, it hadn’t, so two disappointing showers in 2 days! The room was clean but the floor was a bit gritty (I was barefoot as I don’t wear shoes indoors) but otherwise a corporate room, plenty of space and adequate lighting and quite nice biscuits. I can’t understand why quality hotels only offer instant coffee in the rooms though! After checkout, while I was waiting to leave for my train, Georgia very kindly found me a nice place to sit. Would I stay there again? Not sure, but it is a few mins walk from the National Museum of Wales, which is why I chose it."

"DO NOT WASTE YOUR MONEY! Yes it’s a budget hotel, but was not expecting what we turned up too. Looks nothing like photos advertised. It’s a building site! Asked if we could see the room before we checked in, the receptionist said no. We walked in and walked out. Went and stayed 5 minutes away for the same price I paid for this hotel. No refund given. Would NOT recommend. Stay away! "

"No room service- even though advertised as upon request when I asked they said i had to stay for 6 nights. I had to go downstairs to request towels and you have to also ask for a hairdryer. I will not be staying again. "

"Extremely helpful staff, friendly, customer service very good. Room could have benefitted from more coffee,/teas and sundries. Overall very good value for money"

"Absolutely amazing! price on point, amazing staff really helpful and nice, central, it has it all"

"The staff was excellent, especially Shaun and Zach! They quickly took care of our every need and assisted us with a room upgrade! We were very pleased and would stay here again."