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"This hotel is in a fantastic location and set in a beautiful, historic villa, which adds to its' overall charm. Our first-floor room was quite spacious, though it overlooked an alley and was noisy early in the morning due to kitchen staff. The service was a highlight of our stay. The front desk staff, breakfast staff, housekeeping, and porters were all excellent—friendly, attentive, and professional throughout. While the property itself is lovely, the spa amenities were a bit disappointing, as they felt dated and could use some updating. Although we didn’t dine in the restaurant for a full meal, we did enjoy coffee and dessert in the bar, which was a wonderful experience. One of the best features is the hotel’s private boat dock, which made arrival by water taxi seamless and convenient. They also offer a complimentary boat to Murano, along with access to the original Murano glass factory (located right in Venice), where we were able to watch a master glassblower demonstration—such a unique experience. Breakfast was included and very good, with plenty of options. We especially appreciated that they prepared a to-go breakfast for us when we had to leave early at 6 a.m. Overall, I would definitely stay here again and recommend it to others, especially for its service, location, and unique amenities."

"This hotel was a dream come true. Faro the manager and Jessica at the front desk treated us like gold. The breakfast was great. The room had the most amazing view. The fitness center wasn’t open yet, but Faro showed it to us and they all of the best equipment. We will return to Wengen again thanks to our wonderful experience."

"Great stay at a hotel with personality and a great location. Staff were really friendly and helpful too. Would definitely stay again if I find myself in Luzern in the future."

"The front desk personnel were friendly and very helpful. We enjoyed the balcony and the room was very well furnished. There was a charge for breakfast, but the quality and quantity of the offerings was worth it. The hotel was conveniently located. We highly recommend this hotel."

"Our room was cleaned daily with fresh towels. The staff were great. The only issue I have was the noise coming from the outside even when the windows are closed."

"Front desk staff very helpful, excellent service"

"Close to railway station "

"Excellent location and view of the lake. Close to everything and bus stop out front"

"Staff were helpful and thoughtful"