"We stayed here during a work trip. It was a great place to rest and spend time in the room. They have a bottom floor that’s underground that one of the staff put us in when we arrived early but was so appalling that we asked to change. The room we got was wonderful on the 1st floor, I don’t know if they see Expedia and just give you the worst room but it’s not the first time its happened in London. I also needed to upload 50gb and although the staff didn’t know how to help, we figured out ourselves that the internet is is way faster in the conference room close to the router that in our actual room, which saved me. It’s a great place to stay if you’re in town for work or pleasure. Would recommend. "