"Great location. Close to main strip, beach and pubs. Perfect for 3ppl. Unfortunately there was a leak from the ceiling onto a bed due to all the rain we had. The host arranged for it to be cleaned up as soon as we notified her. "

"We have stayed at this property before, the last time 10 years ago & sadly not much has changed in that time - the rooms are now quite outdated & need a refurb, the carpets are quite dusty & the tiles dirty. We selected the 1 bedroom swim-up apartment based on the promise that the pools were heated. Sadly they were not, they were absolutely freezing & when I raised it on day 1 with the manager he spun an excuse & said he would get it looked at. After 8 days & many more asks we gave up! Very...

"Really nice grounds and pool area. Large comfortable unit. Stove grill did not work, stove elements could not be turned down, range hood filthy, extractor fan in windowless bathroom did not work, decor needs a refurshment"

"Left watch behind. Contacted immediately to post it across. Very close to everything."

"It’s on the busiest street and parking is very tight and unallocated"

"Had a wonderful 10 night stay at Shantara. We loved being so close to Macrossan st and the beach, while the pool was an amazing end to each day. The Hotel was peaceful, beautiful and quiet. As is normal for Far North Queensland, there is not everyday cleaning service but we don’t use that anywhere anyway. Plenty of parking, but if you didn’t bring a car everything is walking distance with shuttle bus options for longer journeys. The only black mark of the stay were our neighbours on the pool...

"This was one of the worst hotel experiences we’ve had. We arrived, anticipating an attractive and heated pool. We discovered a very dirty, shabby out of date pool that was cold. After much communication with Expedia, the owners of the hotel turned up the temperature on the pool. Unfortunately, because the hotel was listed as a four-star hotel, but was maybe at least a 2 1/2 star or three star hotel, we decided to go somewhere else. The pool was too small to in fact, be usable, despite very...

"Great pool, comfy beds, perfect location. Next time we will get the larger room. We were in a Studio apartment a nd wished we had a bigger balcony."